Collection of data from the hailhost.com website
Please be aware that the e-mail address you provide and any other information you enter may render you personally identifiable. HailHost may also receive general information that is contained in server log files, such as your IP address, and cookie information. You are not required to provide any other information if you do not want to.
Use of data from the hailhost.com website
Cookies from the hailhost.com website
Collection of information from the client area
All information entered during the ordering process and from within the client area, is encrypted by use of an SSL certificate. You are free to change any information we have on file which relates to your account with us.
Collection of credit card information
All credit card information entered into the client area or order forms is encrypted by use of an SSL certificate. Credit card information is encrypted, transmitted and stored at our credit card gateway provider. We do not store credit card details on our network and any details obtained are entered into a secure form, which is then encrypted and cannot be viewed in full.
Hosted data stored on our servers
All files, databases and emails hosted on our servers remains your property. We will only access this data for troubleshooting purposes at your request.
Data transmitted to and from your hosting account is not encrypted, unless you have purchased, installed and configured an SSL Certificate. You are responsible for all data stored on your account and agree that you will not store private or financial information on our servers without encryption or security measures in place to protect such information. Our servers are protected by firewalls, intrusion detection and malware scanners, however best practice security measures (such as using secure passwords) still need to be employed on your end.
We reserve the right to remove files which do not comply with our Terms of Service, Acceptable Use clause.
We use Stripe for processing online payments (https://stripe.com/us/privacy/). When purchasing the service using your credit card, we may ask for:
– Credit Card Information. This data is sent to Stripe, and is never stored on our servers.
Passwords and login information
Client area and hosting account passwords can only be recovered to the registered email address on your account. Email account passwords are encrypted and can only be reset from the hosting control panel. We do not provide passwords over the phone. Unless we have a specific reason to do so, we will not request your WordPress admin login details. WordPress access is obtained via a support login, which can be activated and revoked by the website Administrator at any time.
Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided.
If you have any questions about this policy or about this web site, please feel free to contact us.