Privacy Policy

This page details HailHost’s Privacy Policy. Not fun stuff…However, it is of paramount importance that you familiarise yourself with our privacy policy before you use our services.

Introduction

HailHost takes your right to privacy seriously and wants you to feel comfortable using this web site and our services. This privacy policy deals with personally-identifiable information that may be collected by this site and data stored on our servers (referred to as “data” below).

 

Collection of data from the hailhost.com website

Please be aware that the e-mail address you provide and any other information you enter may render you personally identifiable. HailHost may also receive general information that is contained in server log files, such as your IP address, and cookie information. You are not required to provide any other information if you do not want to.

 

Use of data from the hailhost.com website

Data may be used to customise and improve your user experience on this site. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates HailHost’s policies, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by HailHost to protect our legal rights and/or property. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites.

 

Cookies from the hailhost.com website

Like many web sites, this web site sets and uses cookies to enhance your user experience — to remember your personal settings, for instance. Advertisements may display on this web site and, if so, may set and access cookies on your computer; such cookies are subject to the privacy policy of the parties providing the advertisement. However, the parties providing the advertising do not have access to this site’s cookies. These parties usually use non-personally-identifiable or anonymous codes to obtain information about your visits to this site.

 

Collection of information from the client area

All information entered during the ordering process and from within the client area is encrypted by the use of an SSL certificate. You are free to change any information we have on file which relates to your account with us.

 

Collection of credit card information

All credit card information entered into the client area or order forms are encrypted by the use of an SSL certificate. Credit card information is encrypted, transmitted and stored at our credit card gateway provider(Stripe). We do not store credit card details on our network and any details obtained are entered into a secure form, which is then encrypted and cannot be viewed in full.

 

Hosted data stored on our servers

All files, databases and emails hosted on our servers remain your property. We will only access this data for troubleshooting purposes at your request.

Data transmitted to and from your WordPress website is encrypted an SSL Certificate that is provided by HailHost. You are responsible for all data stored on your account.

You agree that you will not store private or financial information on our servers if however, you wish to do so, you agree that you will take full responsibility in an event of a data breach.

Our servers are protected by firewalls, intrusion detection and malware scanners, however best practice security measures (such as using secure passwords) still need to be employed on your end.

We reserve the right to remove files that do not comply with our Terms of Service, Acceptable Use clause.

 

Stripe

We use Stripe for processing online payments (https://stripe.com/us/privacy/). When purchasing the service using your credit card, we may ask for:

– Credit Card Information. This data is sent to and processed by Stripe, and is never stored on our servers.

 

Passwords and login information

Client area and hosting account passwords can only be recovered to the registered email address on your account. Email account passwords are encrypted and can only be reset from the hosting control panel. We do not provide passwords over the phone. Unless we have a specific reason to do so, we will not request your WordPress admin login details. WordPress access to your website is obtained via the credentials sent to you when we first create an administrator account for your website. You are free to change/update the passwords of your websites user accounts at your will.

However, we recommend that you do not change/update credentials for the user ‘hailhost [[email protected]lhost.com]’ in your WordPress website as this gives us access to your website’s backend should it require troubleshooting as requested by you.

 

Changes to this privacy policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided.

 

No Guarantees

While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, HailHost is not in a position to guarantee compliance with these standards. There may be factors beyond our control that may result in disclosure of data. Consequently, HailHost offers no warranties or representations as regards maintenance or non-disclosure of data.

 

Contact information

If you have any questions about this policy or this web site, please feel free to contact us.

Last updated: 23 May 2019.